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Information Technology Service Management (ITSM) Subject Matter Expertise

To meet customer objectives our IT professionals have decades of experience providing cost effective, comprehensive and transformative ITSM to federal agencies supporting Lockheed Martin (LM), Leidos, NNSA, Nuclear Regulatory Commission (NRC) and Department of Labor (DOL) IT service contracts.

  • There are many IT best practices and standards we can adopt and apply across the IT Service Areas, including Information Technology Infrastructure Library (ITIL), Agile, Capability Maturity Model Integration (CMMI), International Organization for Standardization (ISO) 9001, ISO/International Electrotechnical Commission (IEC) 17799, Lean and Six Sigma.
  • Our approach to ITSM is grounded in the understanding that to continually improve operational efficiency and incrementally transform the infrastructure to achieve a utility service delivery model requires continuously maturing the ITSM processes throughout the contract lifetime.